Delivery, Returns & Refunds

We hope you are happy with your purchase from A Little Bit of Nice. This policy explains your rights when ordering from us online.

Cancelling an Order / Change of Mind

For most non-personalised goods purchased online, you have the right to cancel your order without giving a reason.

You must tell us that you wish to cancel within 14 days beginning the day after you receive your goods.

Once you have told us that you wish to cancel, you must return the goods to us within a further 14 days.

Please contact us at alittlebitofnice@hotmail.com
before returning an item so that we can provide the appropriate return details.

Unless the item is faulty, damaged or not as described, you are responsible for the cost of returning the goods to us.

We recommend obtaining proof of postage when returning an item, as the goods remain your responsibility until they are returned to us.

You may inspect and handle an item as you would reasonably be able to do in a shop. If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, we may make an appropriate deduction from the refund to reflect any reduction in value.

Refunds

When you exercise your legal right to cancel an eligible order, we will refund the price paid for the returned goods.

We will also refund the cost of our standard delivery service that applied to your order. If you chose a more expensive or enhanced delivery service, such as express delivery, we are not required to refund the additional amount above the cost of standard delivery.

Refunds will normally be made using the same payment method used for the original purchase.

Where goods are being returned following cancellation, we may wait until we have received the goods back, or you have provided evidence that you have sent them back, before issuing the refund.

Refunds will be made within the timescales required by UK consumer law.

Personalised & Bespoke Items

The statutory right to cancel for a change of mind does not normally apply to goods that are made to your individual specifications or are clearly personalised.

This includes, for example, products personalised with a customer's chosen name, wording or other individual customisation.

Please check all names, wording, spellings and other personalised details carefully before placing your order.

This exception does not affect your statutory rights if a personalised or bespoke item is faulty, damaged, not as described or otherwise does not conform to the contract.

Made-to-Order Items

An item being made after an order is placed does not automatically mean that it is personalised or bespoke.

Where a made-to-order product is not made to your individual specifications and is not clearly personalised, your normal statutory cancellation rights may still apply.

Sale & Reduced Items

Sale and reduced-price items have the same statutory rights as full-price goods.

An eligible non-personalised sale item may therefore still be cancelled and returned under the normal online cancellation rules.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, is not as described, or you receive the wrong item, please contact us as soon as reasonably possible at alittlebitofnice@hotmail.com.

Providing photographs of the item and packaging can help us investigate damage in transit quickly, but contacting us outside an arbitrary 24- or 48-hour period does not remove your statutory consumer rights.

Where goods do not meet the requirements of the Consumer Rights Act 2015, your statutory rights apply. Depending on the circumstances, these can include a repair, replacement, price reduction or refund.

Where an item is being returned because it is faulty, damaged, incorrect or not as described, we will deal with reasonable return costs in accordance with your statutory rights.

Return Condition & Packaging

Please take reasonable care of goods while they are in your possession and package returned goods securely.

Where possible, please reuse the original packaging. However, your statutory right to cancel an eligible online purchase is not dependent simply upon you still having the original packaging.

Delivery Problems

If your parcel has not arrived when expected, please contact us so that we can investigate with the delivery provider.

Please do not dispose of damaged packaging until any delivery claim has been resolved, as photographs or packaging may be required by the courier.

Nothing in this policy limits or excludes any rights you have under UK consumer law.

Contact

If you have any questions about a delivery, cancellation, return or refund, please contact:

A Little Bit of Nice  
Email: alittlebitofnice@hotmail.com